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guillermomarzo
Available for Work
Operations & Customer Success Manager | Learning & People Development
Argentina, Argentina GMT-3 Consulting
$35
per hour
About Us
Operations, Customer Success and People Development professional with 15+ years of experience leading teams, improving processes and managing customer-facing operations. I have led teams of up to 17 people and worked with SMEs, international professionals and organizations across Latin America, the U.S. and Europe. My experience combines operations, customer retention, KPI
Skills
Operations Management
Customer Success
Customer Operations
Client Relationships
Customer Retention
KPI Management
Process Improvement
Program Management
Project Coordination
Learning & Development
Training
Team Leadership
Stakeholder Management
Performance Management
Communication
CRM
HubSpot
Excel
Experience
15 years
Languages
Spanish - Native, English - Intermediate B1.1, Italian - Intermediate, Portuguese - Basic